⚙️ Operations & Customer Experience Manager (Hospitality)

Responsibilities

This hands‑on role will have you:

• 🛠️ Provide hands‑on operations leadership for high‑volume service environments such as restaurants, cafes, catering services and retail operations. Streamline daily workflows, coach frontline staff and oversee vendor relationships.

• 🔍 Conduct comprehensive assessments of client operations; stabilize chaotic service environments, optimize shift schedules, reduce waste and control labor costs.

• 🤗 Design and implement customer‑experience programs and complaint‑resolution systems that elevate satisfaction scores and foster repeat business.

• 🧾 Train client staff on POS systems, inventory management platforms and service protocols; build reliable vendor relationships and implement sustainable inventory processes.

• 📋 Develop standard operating procedures, checklists and performance metrics to ensure consistency across locations; mentor client managers on how to sustain improvements.

Qualifications

Your toolkit should include:

• ✅ 5+ years in hospitality or retail operations management with a proven track record of improving service quality and financial performance.

• 🧑‍💼 Experience in team leadership, staff scheduling, vendor coordination and training; bilingual or multilingual skills are a plus.

• 🧮 Familiarity with POS systems, inventory software and productivity tools (Google Workspace, Microsoft Office); ability to analyze operational data and identify improvement areas.

• 😌 Strong interpersonal skills, calm under pressure and a commitment to delivering exceptional customer experiences.

To Apply

📧 Send your résumé and cover letter to CMC‑NJ‑LLC@Proton.me or 📞 call 732‑907‑0199 if you have any questions.
🔔 Common Man Consulting, LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Positions remain open until filled. Candidates selected for interviews will be contacted directly.